Databrain

Our work / Chalet Balthazar

CASE STUDY · HOSPITALITY

A more connected
direct-booking business.

David Anton-Smith runs Chalet Balthazar, holiday apartments in Villars, Switzerland. We built him a website and booking system that connects direct bookings, offers and guest emails.

The Chalet Balthazar website, with a snowy chalet and a box to check availability
Chalet Balthazar’s website, with availability up front.
Client
Chalet Balthazar
Location
Villars-sur-Ollon, Switzerland
Focus
Direct bookings, offers, guest emails
Service
Direct bookings

THE BRIEF

The manual work
behind each booking.

David’s own website gives guests a direct way to discover Chalet Balthazar and get in touch.

The brief was to bring the website and booking journey together while keeping the personal service guests expect.

Enquiries arrive through phone, email and the website. Guestenquiriesacross channelsPhoneEmailWeb form
Enquiries come from different places.

WHAT WE BUILT

Two routes to
a confirmed booking.

We built a bespoke website and booking system for guests who want to book online or make an enquiry.

Guests can book online or get help with an enquiry. 12341234 A personalservice Book online Guided offer Booking confirmed Guest enquiriesGuest bookings
Two routes to the same booking. Illustration of the booking flow.

Guests book online

  1. Explore the chalet
  2. Check availability
  3. Choose a stay
  4. Book online

David sends a guided offer

  1. Get in touch
  2. Discuss the stay
  3. Explore the options
  4. Arrange a booking

Guests can explore their options online or get in touch for a personal conversation.

GUEST JOURNEY0102
  1. Discover the chaletA place to stayExplore
  2. Check availabilityFind a suitable stayExplore
  3. Make an enquiryGet in touchConnect
  4. Choose a stayPlan a visitChoose
  5. Ask a questionPersonal supportConnect
  6. Prepare for arrivalInformation for guestsPrepare
  7. Enjoy the stayA personal welcomeStay
An illustrated guest journey.

BEHIND THE WEBSITE

A personal
guest experience.

The website brings the guest journey together, from discovering the chalet to arranging a stay.

  • A welcoming websiteA place to explore the chalet.
  • Direct bookingsA way to arrange a stay online.
  • Guest communicationA personal connection with guests.

THE GUEST JOURNEY

From enquiry
to a stay.

A website and booking journey built around Chalet Balthazar’s personal approach to hospitality.

  1. ExploreDiscover the chalet
  2. EnquireGet in touch
  3. BookArrange a stay
  4. VisitEnjoy the mountains
An illustrated journey from discovering the chalet to enjoying a stay. Discover the chalet Arrange a stay ExploreDiscover the chalet EnquireGet in touch Mountain stayVillars ExploreVisit
A guest journey, illustrated.
DISCOVER

Guests can explore the chalet and find out about a stay.

CONNECT

They can get in touch and arrange a visit.

THE EXPERIENCE

A direct connection.
A personal welcome.

DISCOVER

Explore Chalet Balthazar

  • Discover the apartments
  • Find out about a stay in Villars
CONNECT

Arrange a stay

  • Book online
  • Get in touch with an enquiry

Personal service for every guest.

MORE OF OUR WORK

Bistro Wines

AI-assisted wine selections, with the owner’s knowledge at the centre.

What would you like
more time for?

Get in touch